Shipping policy
Shipping Policy for Truly Yours
Thank you for choosing Truly Yours for your jewellery needs! We are committed to ensuring your items arrive safely and in a timely manner. Please review our shipping policy below.
Processing and Shipping Times
Order Processing: Once you place an order, our team will work diligently to prepare your items for shipment. Please allow 7-14 business days for your order to be processed and dispatched.
Shipping Couriers: We entrust the delivery of our goods to two reliable couriers: Evri and Royal Mail. The specific courier used for your order will depend on the size, weight, and destination of your parcel.
Delivery Estimates: Once your order has been shipped, you will receive a confirmation email with a tracking number. While we cannot guarantee specific delivery dates, you can use this tracking number to monitor the progress of your shipment.
Shipping Costs
Shipping costs are £4.99 for orders upto £29.99
Free shipping is £30 and over
International Shipping
At this time, we only ship within the United Kingdom. We are working on expanding our reach to other realms in the future.
Lost or Damaged Items
In the unlikely event that your package is lost or arrives damaged, please contact our customer service team at trulyyoursuk@outlook.com. We will work to resolve the issue as quickly as possible and ensure you receive your items.
Contact Us
If you have any further questions about our shipping policy, please do not hesitate to contact us. We are always happy to help!